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Thankyou for visiting
Motorcare 4WD! This page will tell you about our background - who we are,
what we do - and how our site operates.
We also hope it will tell
you why we're great people to deal with and why you should feel free
to
email us whenever you
need 4WD parts, spares, services or advice.
There's a lot here, but
if you think of it as an FAQ list it'll probably save you a lot of time and
answer most of your questions. And if you'd like to ask something we
haven't answered here, then don't be shy -
email us! We love
to get your feedback!
Motorcare Four Wheel Drive
is a wholly-owned subsidiary of Motorcare.com.au Pty Ltd, an Australian company
which has operated in Brisbane, Australia since 1987.
Richard Oliver has been
actively involved in the motor industry for more than thirty years.
He has a degree in Automotive Engineering and has worked in the service side
of the business (in both England and Australia) for most of his career.
Before he started Motorcare
4WD Richard was the Field Service and Development Manager with Ford
Australia where he was responsible for training Ford's spare parts and
service personnel throughout Australia, New Zealand and South-East Asia.
Richard has been a keen
4WD-er for 30 years and it was this love of 4WD's that eventually
prompted him to open his own 4WD business so he could mix business with
pleasure.
Richard started four
wheel driving in the UK in 1970 when he owned an ex army Austin Champ. One
of these vehicles is now the subject of a full ground up restoration
in our workshops. You can read more about that in the future. Richard's pretty
well known - especially in Mitsubishi circles - as a member of The Mitsubishi
Four Wheel Drive Club (he's been a committee member for many years and
also served as President).
He has also done extensive
outback travel as officials for the Australian Safari Cross Country
Rally which has given us a lot of insight into the areas where our more
adventurous customers will be travelling to - so we're often able to advise
you from real-life experience.
This outback travelling
have also allowed us to put in thousands and thousands of kilometers of
real-life testing on the products we sell, which is where our company
motto comes from:. "If it works for us we can guarantee it'll work
for you too!"
That's why we stand right
behind everything we sell and why we're able to offer a full money-back
guarantee. We simply refuse to stock anything that won't
give you the same 100% satisfaction it's given us.
We're just as fond of
the Internet as you are! We fell in love with the Net at the start of 1996
and put our first pages online soon after we realised it would let us look
after our customers 24 hours a day.
The Net has allowed us
to make friends and assist fellow 4WD enthusiasts all over the planet. Wonderful
people we'd never otherwise be able to meet from our terrestrial business
in Brisbane, Australia.
Our site has developed
quite a lot from the first few pages we put up, and we continue to work on
it every month. We want to make it as handy, useful and fun for you
as we can.
The Net allows us to do
things for you that we couldn't do very well - or even at all - in
the real world. Like keeping you up-to-date with new products
through our email newsletter, linking in to other great 4WD resources, letting
you list your own odds and ends in our
free classifieds or publishing
new information almost as soon as we come across it ourselves!
Our current site has been
designed so that it should snap up fairly fast no matter where you are. We've
tried to keep the graphics down to a reasonable size and we've used email
links in our
online 4WD accessories store
so that you can see what you're ordering when you order it or ask
about it. And as the Internet's technology and bandwidth improves, we'll
move along with it. So if you need more information about a product and wonder
why it isn't here, it's only because of bandwidth - just ask us for it!
We decided to make the
Internet an intrinsic part of our business long ago. So please bookmark
us (if you haven't done it already). We update our contents every month and
we hope you'll find something really useful on our site every time you visit
us!
Here are a few points
to bear in mind if you want to order something (no matter where you are on
the planet):
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All the prices we quote
in the store are in Australian dollars. The Australian dollar is worth
roughly 69c US (it varies), but when we quote you we'll quote on whatever
the prevailing rate is at the time if you're located overseas. If you want
a quick and amazingly accurate idea, though, use our
pop-up currency
converter. Prices are ex Brisbane, inclusive of Australian goods
and services tax, which will not apply if you are overseas (Just deduct 10%).
Local taxes will be your responsibility as we have no way of telling what
your local taxes are. And that means our overseas customers will pay
less!!
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We can ship product to
you anywhere in the world. Australia has advanced freight forwarding
systems so we'll include the cost of shipping in any quote we give you. We
don't care if you're in Alice Springs or Abyssinia: we ship anywhere!
Most products can be despatched to you within 2 to 5 days after your
payment is approved.
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We accept all the usual
credit cards (VISA, Mastercard and Amex). If you're worried
about passing your credit card details through our
Secure
Server that's fine - you can order by post or fax if you prefer,
or transfer funds directly to our bank account. Use whatever method you feel
most comfortable with. For your security we do not keep records of credit
card details sent to us.
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If you need extra
information about any product, please don't hesitate to ask us. In order
to keep our pages to a manageable size we've kept details down to a minimum.
If you want to know more, we're always pleased to help.
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You may be assured that
any email addresses that are passed to us will not be passed to any third
party for any reason whatsoever.
-
The law of Australia is
applicable for any transactions made with this company.
-
Some of the products we
carry have such a range of prices (because they fit such a wide range
of vehicles) that we will have to quote you anyway. When you ask us for a
quote, please tell us the make of your vehicle, the model and
the year. That way, we can meet your precise requirements.
-
Our prices are generally
current. Unfortunately our suppliers can change the price without notice
(and there is nothing we can do about that) so prices may change without
notice.
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All our products are backed
up with a 100% money-back guarantee. If you're not satisfied - for
any reason - simply let us know, return the goods, and we'll give you your
money back. No hassles. Our money-back guarantee has been our number one
policy ever since we opened our doors and we know it's a big reason why we're
still in business today. So we're not about to change it either.
Got another question?
Fine! We've tried to cover all the bases here, but if we haven't just
email us. If enough
people keep asking the same question we'll add it to this page too.
Thankyou for taking the
time to read all of this. We hope it's been a help. Please take a look around
our site and come back often. Happy 4WD-ing!
- Richard
Oliver
How To Contact Us: Wherever
you are, you're most welcome to call us, fax us or motor on over and visit
us! We're located at 163 Abbotsford Road, Bowen Hills, Queensland 4006
Australia.
Phone +61-(0)7-3252-4039 Fax +61-(0)7-3852-1808 Email:
Then
contact Richard Oliver on 07 3252 4039.
Our terrestrial opening hours are Monday to Friday 8am to 5pm. |
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